Anyone who either forgets or consciously chooses to forgo their appointment will be considered a “no-show”. They will be charged for their missed appointment. Gift Certificates will be assumed to be used in full, and unless the “no-show” invoice is paid in full, the client will be unable to book additional sessions at Metamorphic Massage.
Again, situations do occur that are not preventable. Your therapist will do their best to accommodate missed time. Appointments are booked in a “back-to-back” fashion, and accommodating missed time may not be possible. It is recommended to arrive 5-10 minutes early to your appointment to avoid late starts to your session. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment received you will be responsible for the full session. Out of respect and consideration to your therapist and other clients, please plan accordingly and be on time.